The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
You can dine at the Atlântida restaurant (“buffet”).
Yes, Il Basilico, Horta and Varanda Bar all offer menus for our younger guests.
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
You can park in the Vila Porto Mare garages, for an additional charge of €10 per day. You can also park for free in the Eden Mar outdoor car park. Subject to availability. Guests with more than 1 stay in PortoBay have access to up to 50% discount, according to the member level.
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
For a faster and more convenient check-out, please contact the reception the day before your departure to close you room account and let our team know of your estimated departure time.
On your departure, we kindly ask that you leave your room key in the designated drop box at the reception desk.
Please Note: Any consumables made after closing the room account must be paid at the time of consumption.
The Porto Mare Hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact the reception through portomare@portobay.pt or +351 291 703 700.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
You can dine at the Atlântida restaurant (“buffet”).
Yes, Il Basilico, Horta and Varanda Bar all offer menus for our younger guests.
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
You can park in the Vila Porto Mare garages, for an additional charge of €10 per day. You can also park for free in the Eden Mar outdoor car park. Subject to availability. Guests with more than 1 stay in PortoBay have access to up to 50% discount, according to the member level.
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
For a faster and more convenient check-out, please contact the reception the day before your departure to close you room account and let our team know of your estimated departure time.
On your departure, we kindly ask that you leave your room key in the designated drop box at the reception desk.
Please Note: Any consumables made after closing the room account must be paid at the time of consumption.
The Hotel Eden Mar does not have adapted rooms. If you wish to book this room type, choose the Porto Mare hotel, which is also part of the Vila Porto Mare resort. Contact our reservations department: reservations@portobay.pt or +291 708 760.
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact the reception through edenmar@portobay.pt or +351 291 709 700.
In the Suite Hotel Eden Mar, some Junior Suites are not carpeted. If you prefer a room like this, please mention it at the time of booking. Subject to availability.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
There is free Wi-Fi internet access throughout the hotel.
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
You can dine at the Atlântida restaurant (“buffet”).
Yes, Il Basilico, Horta and Varanda Bar all offer menus for our younger guests.
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
You can park in the Vila Porto Mare garages, for an additional charge of €10 per day. You can also park for free in the Eden Mar outdoor car park. Subject to availability. Guests with more than 1 stay in PortoBay have access to up to 50% discount, according to the member level.
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
For a faster and more convenient check-out, please contact the reception the day before your departure to close you room account and let our team know of your estimated departure time.
On your departure, we kindly ask that you leave your room key in the designated drop box at the reception desk.
Please Note: Any consumables made after closing the room account must be paid at the time of consumption.
The Residence's T1 and T2 apartments have a shower base. To book a fully adapted room, choose the Porto Mare hotel, also part of the Vila Porto Mare resort.
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact reception through recep.residence@portobay.pt or +351 291 708 700.
All rooms at The Residence have carpeted floors. In T1 and T2 apartments, the living room does not have carpet.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
