The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
Apart from live music, you can join activities led by our animation team throughout the whole summer. Make the most of your time to go for a walk or do some gymnastics.
Yes. We have 3 areas specifically for kids: a playroom, a playground, and a kids swimming pool. Moreover, our entertainment team also frequently organises kid friendly activities such as mini disco's. We can also arrange a babysitting service, which is available with advanced reservation.
You can access the beach directly from the hotel. To the left of the pool (when facing the sea), close to the putting green area, you will find steps that leads down to the Falésia beach.
You can park your car in the outside car park free of charge (subject to availability).
Yes, all rooms adapted for people with reduced mobility have a shower.
No. Direct access from the hotel to Falésia Beach is via some steps.
The nearest bus stop is located on the main street of Olhos de Água, a 10-minute walk from the hotel.
There are various items that can be placed in the room, such as flowers, birthday cake, sparkling wine and more. All requests must be reserved in advance at the reception or by email falesia@portobay.pt.
The towels are changed daily upon room cleaning, except on the day of check-out. In the case of a new exchange, please contact the reception through number 9 of your room phone.
Pour toute information sur les forfaits spéciaux, contactez notre département de réservations : reservations@portobay.pt ou +351 291 708 760.
Yes, for an additional fee. Get all the information on the reception or by email falesia@portobay.pt.
All rooms at PortoBay Falésia have carpeted floors.
Yes, depending on the capacity and availability of the Hotel. To organise and receive information about special events, please contact us through groups@portobay.pt.
The nearest train station is located at Albufeira-Ferreiras, approximately 15 minutes drive from the hotel.
Check-in is from 2:00 p.m. and check-out until 12:00 p.m.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas.
Yes, children may swim in the adult pool is accompanied by a responsible adult. However, we do have the children's pool conveniently located next to the adult pool.
Yes, every day, including Saturday and Sunday. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
We offer a transfer service every day for a fixed price. If you are not yet staying, contact reservations@portobay.pt. If you are already at the hotel, contact the reception.
City taxes not included: a City Tax of 2€ per night/per guest aged 13 or over, up to a maximum of 7 nights will be applicable. This city tax will only be charged for stays between April and October.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
There is free Wi-Fi internet access throughout the hotel.
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
SPA treatments are available to people not staying at the hotel. However, the indoor pool, sauna and Turkish bath are for the exclusive use of hotel guests.
