The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
We do not offer special menus but will, of course, do our best to satisfy our guests’ requirements. If you have a dietary requirement (vegetarian, gluten-free etc) please inform reception or the restaurant beforehand.
You can park in the hotel's garage, for an additional €10/day fee.
No. In an attempt to respond to the wishes expressed by a large number of guests over the years, we have decided to restrict reservations at the PortoBay Santa Maria Hotel to persons 16 years of age and older, as of November 2011. This decision is possible since the hotels of the PortoBay Group in Madeira operate in a complementary manner. In order to offer a choice, the Vila Porto Mare resort offers services and facilities especially designed for younger people.
The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.
You can offer spa services, dinners, flowers, chocolates, champagne, etc ... Contact the reception through portosantamaria@portobay.pt or +351 291 206 700
For guests outside the PortoBay Santa Maria hotel, the SPA only provides a massage service. Information and reservations: portosantamaria@portobay.pt or +351 291 206 700.
The PortoBay Santa Maria hotel has some rooms without carpets. If you wish to reserve one of the rooms with this feature, please mention this at the time of booking. Subject to availability.
No, but the reception knows where to make this transaction.
Yes, including for people who are not staying at the hotel.
Yes, Captain's Bar has live music every week.
Yes, if they are available from the date of arrival until the date of departure.
If you are staying in PortoBay Santa Maria you can enjoy the restaurants and SPA of the other PortoBay hotels. However, you will not be able to use the facilities of these other PortoBay hotels (swimming pools, common areas, etc.).
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
You can dine at the Atlântida restaurant (“buffet”).
Yes, Il Basilico, Horta and Varanda Bar all offer menus for our younger guests.
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
You can park in the Vila Porto Mare garages, for an additional charge of €10 per day. You can also park for free in the Eden Mar outdoor car park. Subject to availability. Guests with more than 1 stay in PortoBay have access to up to 50% discount, according to the member level.
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
For a faster and more convenient check-out, please contact the reception the day before your departure to close you room account and let our team know of your estimated departure time.
On your departure, we kindly ask that you leave your room key in the designated drop box at the reception desk.
Please Note: Any consumables made after closing the room account must be paid at the time of consumption.
The Porto Mare Hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact the reception through portomare@portobay.pt or +351 291 703 700.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
You can dine at the Atlântida restaurant (“buffet”).
Yes, Il Basilico, Horta and Varanda Bar all offer menus for our younger guests.
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
You can park in the Vila Porto Mare garages, for an additional charge of €10 per day. You can also park for free in the Eden Mar outdoor car park. Subject to availability. Guests with more than 1 stay in PortoBay have access to up to 50% discount, according to the member level.
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
For a faster and more convenient check-out, please contact the reception the day before your departure to close you room account and let our team know of your estimated departure time.
On your departure, we kindly ask that you leave your room key in the designated drop box at the reception desk.
Please Note: Any consumables made after closing the room account must be paid at the time of consumption.
The Hotel Eden Mar does not have adapted rooms. If you wish to book this room type, choose the Porto Mare hotel, which is also part of the Vila Porto Mare resort. Contact our reservations department: reservations@portobay.pt or +291 708 760.
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact the reception through edenmar@portobay.pt or +351 291 709 700.
In the Suite Hotel Eden Mar, some Junior Suites are not carpeted. If you prefer a room like this, please mention it at the time of booking. Subject to availability.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
There is free Wi-Fi internet access throughout the hotel.
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
Yes. There is an indoor space know as “Kindergarten”, where children can play and, at the sea level, there is also a “Playground” near the children’s pool. During celebrations, such as Christmas and Easter, the hotel prepares a small activity program. We also provide Babysitting service. The Spa of the hotel offers some treatments for children, babies and teenagers, it is mandatory to supervise children.
You can park it, free of charge, in the hotel's park.
Yes, in The Rose Garden, in The Blue Lagoon restaurants and in Le Cliff Bar. There is also a section dedicated to children's meals in the 24h room service menu.
For any other type of special menus (vegetarian, gluten free etc.) during your stay please contact info@cliffbay.com. You can find a selection of vegetarian dishes on the room service menu.
We have an HD TV in the Navigator's Lounge where you can see the most important sports even.
No. The Half-Board option is valid for restaurant Rose Garden in The Cliff Bay Hotel. Guests with Half-Board reservation can exchange restaurant and will have credit of €30 per person/day to be used on food at other restaurants at The Cliff Bay hotel.
All rooms at The Cliff Bay have a shower base. To book a fully adapted room with a walk-in shower, please contact our reservations department at reservations@portobay.pt or +351 291 708 760.
You can offer different services, from SPA, dinners, flowers, wine, champagne, etc ... Contact the reception through cliffbay@portobay.pt or +351 291 707 700.
Yes, on reservation. For more details, prices and conditions: cliffbay@portobay.pt
We recommend the Romantic Package, available on our website. For special requests, please contact the reservations department through reservations@portobay.pt.
All guest rooms at The Cliff Bay Hotel have carpeted floors.
Yes, the hotel has rooms which are used to celebrate weddings. For more information on this subject, contact groups@portobay.pt
You can book directly through the website or through our direct contact: t. +351 291 707 770 . avista@portobay.pt
You can book directly through the website or through our direct contact: t. +351 291 707 700 . restaurant.tcb@portobay.pt
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
You can dine at the Atlântida restaurant (“buffet”).
Yes, Il Basilico, Horta and Varanda Bar all offer menus for our younger guests.
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
You can park in the Vila Porto Mare garages, for an additional charge of €10 per day. You can also park for free in the Eden Mar outdoor car park. Subject to availability. Guests with more than 1 stay in PortoBay have access to up to 50% discount, according to the member level.
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
For a faster and more convenient check-out, please contact the reception the day before your departure to close you room account and let our team know of your estimated departure time.
On your departure, we kindly ask that you leave your room key in the designated drop box at the reception desk.
Please Note: Any consumables made after closing the room account must be paid at the time of consumption.
The Residence's T1 and T2 apartments have a shower base. To book a fully adapted room, choose the Porto Mare hotel, also part of the Vila Porto Mare resort.
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact reception through recep.residence@portobay.pt or +351 291 708 700.
All rooms at The Residence have carpeted floors. In T1 and T2 apartments, the living room does not have carpet.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
In addition to the amenities of the hotel PortoBay Serra Golf, its guests can also use the facilities of the resort Vila Porto Mare, in Funchal.
Yes. Contact reception giving one day's notice.
Yes. For this and other special menus inform the reception beforehand.
Yes. Contact the reception beforehand.
At the hotel entrance, by the car park, there's a special place set aside to keep your golf and other equipment.
There's a public beach with golden sand just 10 minutes by car from Santo da Serra, at Machico. For more information, contact the reception.
Yes. Guests at the PortoBay Serra Golf hotel with a Half-Board reservation can dine in the Atlântida buffet restaurant at the Vila Porto Mare resort in Funchal.
No, the hotel does not have adapted facilities.
You can offer various services, from dinner, flowers, sparkling wine, etc ... Contact the reception via serragolf@portobay.pt
With the exception of the Superior Room, all rooms at PortoBay Serra Golf have carpeted floors.
City taxes not included: according to the regulation of the Santa Cruz Municipality, a City Tax of 2€ per night/per guest aged 13 or over, up to a maximum of 7 nights will be applicable.
The hotel offers free outdoor parking.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You cannot book Day Use.
City taxes not included.
You can book directly through the website or through our direct contact: t. +351 291 707 770 . avista@portobay.pt
You can book directly through the website or through our direct contact: t. +351 291 707 700 . restaurant.tcb@portobay.pt
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
The hotel also has a computer available. It also has various tablets (Apple and Android) for the use of guests.
Yes. The Marquês de Pombal metro station is just 180 metres from the hotel. There are also various buses that run up and down Avenida da Liberdade to different points in the city.
You can park in the hotel's garage, for an additional €20/day fee. Guests with more than 1 stay in PortoBay have access to up to 50% discount, according to the member level.
You can contact us by phone: +351 210 015 700 or by email: groups_lisbon@portobay.pt (please indicate the name of the hotel for which you would like to receive information)
You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact guestrelations.pbl@portobay.pt.
Yes, it is possible. Contact the reception through portobayliberdade@portobay.pt or +351 210 015 700
For Odisseias SPA voucher bookings, please contact The SPA at PortoBay Liberdade, spa.pbl@portobay.pt
No. All rooms at the PortoBay Liberdade hotel have carpeted floors.
The closest metro stations to the hotel are Avenida and Marquês de Pombal. If you are travelling by train, the nearest stations are Rossio or Santa Apolónia, depending on your destination.
Yes, it has an extra fixed cost. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
The treatments and all the SPA facilities are available to people outside the Hotel.
Yes, and you can enjoy the lounge at Deck7. The Jacuzzi is conditioned to the weather. Check opening hours here or contact the hotel reception trough +351 210 015 700.
Available to everyone. The use of the cap is not mandatory. Find out more here.
No, but if requested at the reception, a concierge will complete the task.
Yes, the Junior Suite and Suite rooms have a balcony and a bathtub. See the photos here.
Yes, 24 hours. Find out more here.
You can book directly through the website or through our direct contact: t. +351 210 015 700 . portobayliberdade@portobay.pt
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest (for guests over 13 years), up to a maximum of 7 nights will be applicable.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
You can park your vehicle in the hotel's garage. Parking is limited to vehicle size. Fee: €15/day.
There is a public parking just 200m from the hotel.
Yes. The Marquês de Pombal metro station is just 100 metres from the hotel. There are also various buses that run up and down Avenida da Liberdade to different points in the city.
Yes, it is possible. Contact the reception through portobaymarques@portobay.pt or +351 210 032 700.
The closest metro stations to the hotel are Avenida and Marquês de Pombal. If you are travelling by train, the nearest stations are Rossio or Santa Apolónia, depending on your destination.
You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact the reception through portobaymarques@portobay.pt or +351 210 032 700
Some rooms at PortoBay Marquês hotel have no carpeting. If you prefer a room like this, please mention it at the time of booking. Subject to availability.
You can book directly through the website or through our direct contact: t. +351 210 032 700 . portobaymarques@portobay.pt
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.
City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest aged 13 or over, up to a maximum of 7 nights will be applicable.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest (for guests over 13 years), up to a maximum of 7 nights will be applicable.
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes. The São Bento metro and railway station is just 200 metres from the hotel. There are also various buses that run up and down Avenida dos Aliados to different points in the city.
City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest (for guests over 13 years), up to a maximum of 7 nights will be applicable.
You can contact us by phone: +351 220 409 620 or by email: groups_porto@portobay.pt (please indicate the name of the hotel for which you would like to receive information)
You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact hotelteatro@portobay.pt
No. All rooms at the PortoBay Hotel Teatro hotel have carpeted floors.
Yes. Please contact us in advance by email at hotelteatro@portobay.pt or directly at reception and/or restaurant.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking.
You can book directly through the website or through our direct contact: t. +351 220 409 620 . ilbasilico.porto@portobay.pt
The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.
SPA treatments are available to people not staying at the hotel. However, the indoor pool, sauna and Turkish bath are for the exclusive use of hotel guests.
City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest (for guests over 13 years), up to a maximum of 7 nights will be applicable.
You can contact us by phone: +351 220 409 620 or by email: groups_porto@portobay.pt (please indicate the name of the hotel for which you would like to receive information)
The hotel is on a pedestrianised street, so access to the entrance is only by taxi and/or cars with a T (turismo) sign.
We will be happy to organise your transfer. Please contact us on: flores@portobay.pt . +351 220 047 000
If you choose a form of transport (e.g. Uber) other than the above, please ask to stop in Largo São Domingos (120 metres from the hotel).
If you are travelling with your own or a rental car, you can park in the public car park a 260 metre walk from the hotel (Parque das Cardosas, R. Trindade Coelho 16 - www.saba.pt/en/parking-porto/parking-saba-cardosas)
The hotel does not have parking, but there is a public car park a 260 metre walk from the hotel (Parque das Cardosas, R. Trindade Coelho 16 - www.saba.pt/en/parking-porto/parking-saba-cardosas).
Yes. The São Bento metro and railway station are 350 metres from the hotel. There are also buses, with a stop in Rua Mouzinho da Silveira, just 100 metres from the hotel.
Yes, there is an indoor pool in the hotel. Towels for use in the pool can be collected at the SPA.
Yes, the hotel has a gym. Ask for information at Reception or with Guest Relations.
Yes. Contact Reception one day in advance and make your reservation by 9.30 pm.
You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact flores@portobay.pt or guestrelations-pbfl@portobay.pt
Yes, it is possible. Contact the reception through flores@portobay.pt or +351 220 047 000.
The nearest metro/train station is São Bento, only 350 metres away.
Contact Reception or Guest Relations for further information on all public transport in the city.
The hotel also has a computer available. To print documents, please contact Reception or Guest Relations.
No. All rooms at the hotel have carpeted floors.
You can book directly through the website or through our direct contact: t. +351 220 047 000 . bistroflores@portobay.pt
